An alumnae chapter's programming only works if members actually show up, and getting sisters to show up means reaching them through more than one channel. The chapter runs programming across a membership base that spans different ages, communication habits, and levels of digital engagement. A social post alone misses the sisters who aren't checking Instagram; a mailer alone misses the ones who are. Building a reminder system that worked across both meant designing assets that felt warm and personal regardless of format, and coordinating logistics so every event had a clear, consistent touchpoint ahead of time.
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